Privacy Policy

1. Introduction

This Privacy Policy describes how Capsule AI Corp. ("Capule AI," "we," "us," or "our"), collects, uses, and discloses your information when you use our services ("Services"). Our Services include our website located at www.gocapsule.ai (the "Site") and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Capsule AI. If you do not agree with the terms, do not access or use the Services, Websites, or any other aspect of Capsule AI's business.

By using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at info@gocapsule.ai.

2. Information We Collect

We collect information in a few different ways to provide and improve our Services. The types of personal information we collect depend on how you interact with us.

2.1. Information You Provide to Us Directly

Account Information: When you create an account, we collect information such as your name, email address, phone number, username, and password.

Payment and Transaction Information: When you make a purchase or conduct a transaction through our Services, we collect payment information, such as your credit or debit card number, billing address, and shipping address. This information is processed by our third-party payment processors.

Communications with Us: When you contact us for customer support or other inquiries, we collect the information you provide in your communications, such as your name, email address, and the content of your message.

User Content: We collect any information or content you voluntarily create, share, or post through our Services, such as if you participate in a feedback session, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Capsule AI.

2.2. Information We Collect Automatically

When you access or use our Services, we automatically collect certain information about your device and your usage of our Services.

Log and Usage Data: This includes your Internet Protocol (IP) address, browser type, operating system, the pages or features of our Services you browsed, the time spent on those pages or features, the links you clicked on, and other statistics.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We and our third-party partners use cookies, web beacons (pixels), and similar tracking technologies to collect information about your browsing activities over time and across different websites. For more information, please see Section 5 ("Cookies and Other Tracking Technologies") below.

Location Information: We may collect your approximate location from your IP address. If you grant us permission through your mobile device settings, we may collect your precise geolocation information from your mobile device's GPS.

2.3. Information We Collect from Other Sources

We may obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a social media service (like Google or Facebook), we will have access to certain information from that service, such as your name and email address, in accordance with the authorization procedures determined by such social media service.

3. How and Why We Use Your Information

We use the information we collect in accordance with applicable service agreements, Customer's use of Services functionality, and for various business purposes, including:

To Provide and Maintain Our Services: To create and manage your account, process your transactions, fulfill your orders, and provide customer support.

To send emails and other communications: To send you service, technical and other administrative emails, messages, respond to your communications, and other types of communications. Capsule AI may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices.

To Improve and Personalize Our Services: To understand how our users interact with our Services, to monitor and analyze trends, usage, and activities, and to personalize your experience.

For Marketing and Advertising: To communicate with you about products, services, offers, and events we think may be of interest to you, and to display advertising that is tailored to your interests.

For Safety and Security: To detect and prevent abuse, fraudulent transactions, and to protect the security and integrity of our Services and the rights of our users.

To Comply with Legal Obligations: To comply with our legal and regulatory responsibilities, such as for tax purposes or to respond to lawful requests from public authorities.

For billing, account management, and other administrative matters: To contact you for invoicing, account management, keep track of billing and payments, and similar reasons.

If you have additional questions about a message you have received from Capsule AI please reach out through the contact mechanisms described below.

4. How We Share and Disclose Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting, virtual computing, payment processing, email delivery, and customer service. To the extent necessary and applicable, these third-party service providers and partners will be bound by appropriate and commercially reasonable confidentiality obligations.

For Legal Reasons: We may disclose your information if we believe it's required by applicable law, regulation, legal process, or government request.

During a change to Capsule AI's business: We may share or transfer your information in connection with, or during negotiations of, merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Capsule AI's assets or stock, financing, public offering of securities, acquisition of all or a portion of Capsule AI's business, a similar transaction or proceeding, or steps in contemplation of such activities, subject to appropriate and commercially reasonable confidentiality arrangements.

With Your Consent: We may share your information for other purposes with your explicit consent.

5. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for the following purposes:

Essential Cookies: To operate our Services, such as keeping you logged in.

Analytics Cookies: To help us understand how our Services are being used.

Advertising Cookies: To deliver advertisements that may be relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We also provide a cookie consent management tool on our Site for you to manage your preferences.

6. Data Security, Retention, and International Transfers

Security: We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

Retention: We will retain your personal information in accordance with applicable service agreements, Customer's use of Services functionality, and only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

International Transfers: Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located in the European Economic Area (EEA), this means your information may be transferred to the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

7.1. For Residents of the European Economic Area (EEA), UK, and Switzerland

If you are a resident of the EEA, UK, or Switzerland, you have the following data protection rights:

• The right to access, update, or delete the information we have on you.

• The right of rectification.

• The right to object to our processing of your personal information.

• The right of restriction.

• The right to data portability.

• The right to withdraw consent at any time.

To exercise these rights, please contact us at info@gocapsule.ai

7.2. For Residents of California

If you are a resident of California, you have the following rights under the California Privacy Rights Act (CPRA):

• The right to know what personal information we have collected about you.

• The right to delete your personal information.

• The right to correct inaccurate personal information.

• The right to opt-out of the sale or sharing of your personal information.

• The right to limit the use and disclosure of sensitive personal information.

You can exercise your right to opt-out of the sale or sharing of your personal information by contacting us at info@gocapsule.ai

We will need to verify your identity before processing your request.

8. Security

Capsule AI uses industry-standard technical and organizational measures to protect Information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Information Capsule AI collects, processes, and stores, and the current state of technology. Given the nature of communications and information processing technology, Capsule AI cannot guarantee that Information in our care will be absolutely safe from intrusion by others during transmission through the Internet or while stored on our systems or otherwise.

9. Age Limitations

To the extent prohibited by applicable law, Capsule AI does not allow use of our Services and Site by anyone younger than 16 years old. Capsule AI will take steps to delete Personal Data if it learns that anyone younger than 16 has provided information.

10. Third-Party Links and Services

Our Services may contain links to other websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. If Capsule AI makes changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should cease interacting with the Services. Contact the applicable Customer if you wish to request the removal of Personal Data under their control.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@gocapsule.ai

By mail: Capsule AI, 84 W Santa Clara Street, Suite 700, San Jose CA 95113